This is something I've been thinking about for awhile, and finally prompted to officialy ask it because of this question...
It's fairly common for someone to post to SE saying, "Standard feature ABC isn't working." This type of question can really only have one of three types of answers:
- "You're doing it wrong, try XYZ instead."
- Turns out to be a bug in Craft.
- Turns out to be an error on the user's part.
It's the #3 situations that I'm focusing on here...
When the "bug" turns out to be on the part of the user, how should these questions be resolved? Closing as a "bug report" kinda makes sense, but that's technically reserved for the #2 situations. It's common enough that an error can be traced back to a typo, or an odd server configuration... how should those threads be handled?